1 x vacancy for Cheadle (32 hours)

As an Assistant Domestic Abuse Practitioner at our refuge, you’ll be the first point of contact for customers, external enquiries, referrals and admissions. You’ll work with the team in refuge to support customers and their children, making sure they re-main safe and well.

Due to the nature of the work, the roles are rota based and do consist of weekends, night shifts and sleep-ins. Please ensure you can commit to these shift patterns before applying.

Job requirements:

• Support customers living in refuge and the community with tailored, practical, emotional and legal support, and make sure they are safe
• Answering calls and emails and responding to any issues
• Be able to work flexibly on a day and night rota
• Update customer case files and ensuring it’s always up to date
• Manage referrals, carry out any necessary risk assessments and assign accommodation based on customer needs
• Take responsibility for ensuring that all accommodation is secure, and that Health and Safety Standards are met in conjunction with all day staff

What we’re looking for:

• Someone with a genuine understanding of relationship abuse, who can help to address it from all angles and empower survivors to overcome their past towards a more confident future.
• Great communication skills and someone who is able to build a rapport with customers
• A flexible and adaptable approach to meet the needs of the customer
• Someone who can effectively prioritise their work
• Enhanced DBS check
  

Be a catalyst for change and help us impact the way our region addresses abusive relationships. APPLY NOW!

We will be interviewing as we go so may close the vacancy early if we find the right person.

Please select which location you are applying for. Please note that flexibility to work between both locations to cover during busy times and holidays would be advantageous.

#DomesticAbuse #RelationshipAbuse #NewcastleUnderLyme #JobsThatGiveBack #SupportWorker #DomesticAbuseSupportWorker #AssistantDomesticAbusePractitioner #GreatBenefits #Refuge

This is a night role and you will work sleep-in shifts. You’ll work an average of 17.5 hours per week awake, and sleep at refuge for the remaining hours to make sure there is a presence on-site if support is required at night. To get an idea of the kind of hours you’ll be working, take a look at the attached rota. You might not start on the exact week, but it will give you an idea of the kind of shift pattern you will be working.

Job requirements

• Make sure customers feel welcome when they arrive at refuge and are aware of the support they can access.
• Manage referrals, carry out any necessary risk assessments and assign accommodation based on customer needs.
• Visit customers to complete safe and well checks.
• Make sure the safe accommodation service is secure and all health and safety standards are met.
• Respond to any issues or emergencies to help both female and male customers.

What we’re looking for

• Someone who is happy to work alone and comfortable during complex situations.
• Someone with a genuine understanding of relationship abuse and the impact it has on victims.
• Someone with great communication skills, who can build a rapport with customers.
• A flexible and adaptable approach to meet the needs of the customer and service.
• Great time management and the ability to prioritise high risk cases.
• Full UK driving licence and use of your own vehicle for work.
• An enhanced DBS check.

Be a catalyst for change and help us impact the way our region addresses abusive relationships. Apply now!

We’ll be interviewing as we go so might close the application process early if we find the right person.

#DomesticAbuse #RelationshipAbuse #Stoke #StokeonTrent #JobsThatGiveBack #Practitioner #DomesticAbusePractitioner #GreatBenefits #Refuge #SafeAccommodation

We’re looking for someone to join our trusted team to deliver a service that brings residents of Stoke-on-Trent safely home from hospital. You’ll be based at Royal Stoke University Hospital working with partners and establishing links within the voluntary and community sector to support customers and their needs.

Job requirements

• Support customers with their urgent practical needs, which are preventing them from being discharged home from hospital like providing emergency food, fitting temporary key safes, and arranging furniture moves.
• Help to prevent hospital re-admission by completing referrals to the ‘Voluntary Community and Social Enterprise’ support services or to social prescribers.
• Record patient engagement, completing monitoring as required to track service effectiveness.
• Balance the needs of the service with the needs of the customer by taking a flexible approach.
• Have a great partnership approach by working with staff to ensure the service is embedded and continues to meet the needs of the community.
• Promote the service to ensure customers who need it can access it by engaging with VAST and other local directories.

What we’re looking for:

• Experience of working in the Social Care sector.
• Excellent communication skills.
• An understanding of what great customer service is.
• A commitment to fulfilling contractual requirements for commissioned services.
• Capability to work under pressure and manage multiple tasks and demands.
• Idea generation and implementation.
• Capability to report both to your line manager and the service manager for regular updates.
  

Help us wave goodbye to stigmas and hello to a new chapter of affordable housing. Apply now!

We’ll be interviewing as we go so might close the application process early if we find the right person.

#Support #Care #Hospital #FullTime #Opportunity #GreatBenefits #JobsThatGiveBack

Job requirements:

• Advise customers and manage their expectations across a range of services. You’ll do this over the phone, online and in-person from our community hubs across Stoke-on-Trent.
• Exceed customer expectations with every interaction.
• Efficiently and effectively manage customer contact, recording all customer interactions on our customer relationship management (CRM) system. You’ll ensure the system is up to date and fully representative of our customers’ experience.
• Report and schedule repairs on behalf of residents and provide further support and guidance throughout the process if needed.

What we’re looking for:

• An understanding of great customer service.
• An effective communicator who is empathetic and customer focused.
• An agile and flexible worker who is able to support all customer hubs across Honeycomb Group when required.
• Someone who can work under pressure, prioritising work within changing priorities and time constraints.
• Good ICT skills.
• Educated to A Level standard or equivalent.

Help us to make sure everyone in our region has access to a happy home. APPLY NOW!

We’ll be interviewing as we go so might close the application process early if we find the right person.

#Working9till5 #NoWeekends #Flexible #OfficeHours #CustomerAdvisor #CustomerService #JobsThatGiveBack #Housing #GreatBenefits

Job requirements:

• Develop and implement a strategic approach to customer engagement across Honeycomb Group.
• Develop flexible ways to encourage a diverse range of customers to engage with us, in ways that suit them.
• Make sure that customer engagement is measured to demonstrate the outcomes of engagement, such as case studies and appropriate metrics. Make sure that our systems meet and exceed the requirements of the consumer standards and best practice across the housing and charity sectors.
• Provide regular analytical reporting, detailing customer feedback trends and improvement opportunities, to the Executive Director of Operations and the wider leadership team.
• Be proactive, engaging with customers in different ways – including focus groups and social media - to understand their wants, needs and expectations of Honeycomb Group.
• Lead on customer journey mapping, identifying touch points and constantly be on the lookout for ways to improve customer experience.

What we’re looking for:

• Experience engaging customers in service delivery and improvement.
• A genuine compassion for people, which you will use to deliver a friendly and approachable service.
• Knowledge and experience of affordable housing and the relevant best practice, legislation and regulations that apply to housing providers.
• Highly motivated with the ability to communicate at all levels.
• Demonstratable ability to provide quality direction and support a team to achieve targets.
• The ability to work under pressure, prioritising work within changing priorities and time constraints.
• Good ICT and time management skills.
• Educated to degree level or have similar relevant qualifications.

Help us to make sure everyone in our region has access to a happy home. APPLY NOW!

We’ll be interviewing as we go so might close the application process early if we find the right person.

#Working9till5 #NoWeekends #Flexible #OfficeHours #CustomerVoiceSpecialist #CustomerVoice #CustomerEngagement #JobsThatGiveBack #Housing #GreatBenefits

This role is a mixture of working out in the community with customers, at our Stoke office and from home.

Job requirements

- Work with customers to identify their support needs and address any wider issues associated with homelessness. You’ll provide support either in their current home or help them to secure a home of their own.

- Empower customers to regain independence and help them understand what it takes to manage their own tenancy.

- Build and maintain positive relationships with other Concrete services and external partners to increase the level of support available to customers. This includes attending regular internal and multiagency meetings.

- Make sure all information is recorded, collated, updated and saved securely to meet contract, service and organisation requirements and standards.

- Work closely with the Support Team Leader to promote Concrete’s services, build positive relationships with the local community and help monitor and evaluate the service.

What we’re looking for

- Someone educated to GCSE Level or with a good level of maths and English.

- Someone with experience of supporting adults with complex needs such as substance misuse, homelessness and mental health, or transferable skills you can bring to the role.

- Great communication, problem-solving, organisational and time-management skills.

- Someone with a genuine understanding and compassion for people without a home, who won’t judge but instead will empower customers and give them a voice.

- Someone with a full UK driving license who is able to use their own vehicle for work purposes.

- DBS check.

Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!

#Stoke #ServiceCoordinator #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis

This is a hybrid role, where you’ll split your time working from our office, from home and face-to-face with customers.
Job requirements

• Manage your case load, making sure each customer receives the appropriate service that fits their individual needs. Complete risk assessments, safety plans, referrals to other agencies and MARACs using an evidence-based risk identification checklist and support plan.
• Work alongside external agencies including the police, health professionals, child protection, housing practitioners and other voluntary and statutory specialists. You’ll need to know how they operate and how your role fits within theirs, all while maintaining an independent role on behalf of your customer.
• Provide practical, emotional and advocacy support that empowers victims of abuse and empowers them to overcome their current situation. You’ll focus on safety planning, practical safety measures and the use of civil and criminal justice systems to increase protection.
• Work in partnership, where appropriate, with the perpetrator intervention service, making sure all necessary processes are carried out to maintain the safety of the victim/survivor.
• Provide access to services and support organisations to help customers achieve their goals.

What we’re looking for

• A good level of education including GCSE English and maths, or equivalent.
• Evidence of self-development or formal learning and development in sector skills.
• Experience supporting adults with complex needs.
• An understanding of domestic abuse, including the impact on those affected by it and the legal and practical remedies available to them.
• An understanding of safeguarding issues and procedures and legislation relating to domestic violence.
• Full UK driving licence and use of your own vehicle for work.
• DBS check.
• Police vetted.

Be a catalyst for change and help us impact the way our region addresses abusive relationships. Apply now!

We will be interviewing as we go so may close the vacancy early if we find the right person.

#DomesticAbuse #RelationshipAbuse #Derby #DerbyCity #JobsThatGiveBack #FullTime #IndependentDomesticViolenceAdvisor #IDVA #GreatBenefits

Job requirements

• Manage a small team of coordinators by providing day-to-day support, one-to-one supervisions, check-ins, and team meetings.
• Provide guidance, share best practices, and act as the main point of contact for new developments or changes.
• Coordinate with the service manager and the wider team for seamless integration and streamlined communications.
• Collect quarterly monitoring data, set out outputs and achievements, and attend project review meetings.
• Support your team with any patient resources and requirements for building a ‘Voluntary Community and Social Enterprise’ support directory.
• Lead on engagement with VAST and other local directories to ensure awareness of local support services.
• Contribute to addressing community needs through the ‘Voluntary Community and Social Enterprise’ sector development activities.

What we’re looking for:

• A degree level education or substantial experience in this area.
• Excellent communication skills.
• An understanding of what good customer service is.
• A commitment to fulfilling contractual requirements for commissioned services.
• Idea generation and implementation.
• A motivational approach to help lead, coach, and support team members.
• A flexible approach that meets service and team demands.
• Capability to work under pressure and manage multiple tasks and demands.
• Capability to report both to your line manager and the service manager for regular updates.
  

Help us deliver expert support services to bring life back into people’s homes. Apply now!

We’ll be interviewing as we go so might close the application process early if we find the right person.

#Support #Supervisor #TeamLeader #FullTime #Opportunity #GreatBenefits #JobsThatGiveBack

Job requirements

• Develop customer led ways of working to build safe, cohesive neighbourhoods where people want to live.
• Provide effective and timely housing, income and neighbourhood management service across our homes.
• Ensure all customer contact is recorded on appropriate systems, support the customer hub to deliver excellent customer service.
• Work effectively and positively with the Customer Hub to maximise customer satisfaction.
• Develop strong partnerships within your allocated patch to benefit the customer and community, including customer hubs, Police, Local Authorities and local businesses where appropriate.
• Maximise methods for the customer voice to be heard in line with the Customer Engagement Strategy.
  

What we’re looking for:

• Someone educated to degree level or equivalent and CIH Level 3 minimum.
• Excellent communication skills.
• Positive ‘can-do’ approach.
• Understanding of great customer service and customer care.
• Ability to work under pressure and manage multiple tasks and demands.
• Idea generation and implementation.
• Have an understanding of the principles of Value for Money.
  

Help us wave goodbye to stigmas and hello to a new chapter of affordable housing. Apply now!

We’ll be interviewing as we go so might close the application process early if we find the right person.

#Housing #Community #NeighbourhoodOfficer #FullTime #GreatBenefits #JobsThatGiveBack

Job requirements:

• To facilitate and administer the recruitment process by making vacancies live, submitting applications and setting up interviews.
• Process and monitor all new starter paperwork including pre-employment checks, references, DBS etc and setting up all new starters on the People system.
• Provide support, if necessary, to ensure that the monthly payroll is accurate and is actioned on time.
• Generate reports from both the L&D platform and People system to ensure we are fully compliant in all aspects of People activities.
• Update the L&D platform and People system to ensure records are accurate, kept up to date and information is handled in accordance with GDPR regulations.
  

What we’re looking for:

• Experience of working in a busy administrative function, preferably within HR.
• Someone educated to GCSE level (or equivalent) including English and Maths or qualified by relevant experience.
• A qualification in business / administration or Certificate in Personnel Practice.
• An understanding of employment law practice.
• An adaptable team player, excellent communication skills with proven experience of liaising with staff and customers at all levels.
• Able to work under pressure and manage multiple tasks and demands.
• Attention to detail, good organisational and time management skills.

Help us to make sure everyone in our region has access to a happy home. APPLY NOW!

We’ll be interviewing as we go so might close the application process early if we find the right person.

#Working9till5 #NoWeekends #Flexible #OfficeHours #PeopleAdministrator #HRAdministrator #People #Administrator #HR #JobsThatGiveBack #Housing #GreatBenefits

Job requirements

• Co-ordinate all property information, including maintenance jobs and compliance records, to ensure they are up to date, flagging any issues to Property Team management.
• Assist with any duties and activities that form part of the Customer Hub service, as and when required.
• Arrange, attend and minute any Property Team or inter-departmental meetings as required, including the preparation of any associated / required documents.
• Assist the Property Team management with any administrative tasks as requested, such as preparing and provision of data reports.
• Update Group systems with any customer contact and ensure all information is recorded accurately and in a timely manner.
• Undertake any administrative duties as required by the Property Management Team in relation to the Asset Management Strategy.
  

What we’re looking for

• Educated to GCSE level or equivalent or qualified by substantial experience in this area.
• Experience of working as part of a team and having a ‘one team approach’ and a ‘can do’ attitude.
• Excellent communication skills.
• Understanding of what great customer service is.
• Ability to fulfil contractual commitments for commissioned services.
• Ability to work under pressure and manage multiple tasks and demands.
• Idea generation and implementation

Help us wave goodbye to stigmas and hello to a new chapter of affordable housing. Apply now!

We’ll be interviewing as we go so might close the application process early if we find the right person.

#Housing #Property #Admin #FullTime #GreatBenefits #JobsThatGiveBack

Job requirements:

• Support customers living in refuge and the community with tailored, practical, emotional and legal support, and make sure they are safe
• Answering calls and emails and responding to any issues
• Update customer case files and ensuring it’s always up to date
• Manage referrals, carry out any necessary risk assessments and assign accommodation based on customer needs
• Take responsibility for ensuring that all accommodation is secure, and that Health and Safety Standards are met in conjunction with all day staff

What we’re looking for:

• Someone with a genuine understanding of relationship abuse, who can help to address it from all angles and empower survivors to overcome their past towards a more confident future.
• Great communication skills and someone who is able to build a rapport with customers
• A flexible and adaptable approach to meet the needs of the customer
• Someone who can effectively prioritise their work
• Someone with their own vehicle suitable for business use and full driving licence
• Enhanced DBS check
  

Be a catalyst for change and help us impact the way our region addresses abusive relationships. APPLY NOW!

We will be interviewing as we go so may close the vacancy early if we find the right person.

#DomesticAbuse #RelationshipAbuse #NUL #Newcastle #NewcastleUnderLyme #JobsThatGiveBack #SupportWorker #DomesticAbuseSupportWorker #AssistantDomesticAbusePractitioner #GreatBenefits #Refuge #EveningWork #PartTime #ZeroHours #Flexible

Job requirements

• Take referrals and deal with all enquiries from the Revival mailbox.
• Answer phone calls on our internal call system.
• Add cases on to our case manager system.
• Be responsible for cases and adding appointments, costs, and interventions where necessary.
• Be the first point of contact for many of our referrers.
• Support colleagues when necessary and working to a ‘one team approach’.
• Send out customer feedback forms and adding responses to our internal database.
• Manage incoming and outgoing daily post.
  

What we’re looking for:

• Experience in a similar role, or of completing admin tasks including scheduling appointments for several members of staff.
• Excellent communication skills.
• Ability to fulfil contractual commitments for commissioned services.
• Ability to work under pressure and manage multiple tasks and demands.
• Excellent ICT skills.
  

Help us deliver expert support services to bring life back into people’s homes. Apply now!

We’ll be interviewing as we go so might close the application process early if we find the right person.

#Support #Admin #CustomerService #PartTime #FixedTerm #Opportunity #GreatBenefits #JobsThatGiveBack